Automate customer service without losing the personal touch.
BRIKS handles the repetitive questions on your website, routes the rest to your team with full context, and triages your support inbox with replies drafted for you to review. Your customers get faster answers; your team gets hours back.
Free to start · Live in minutes · No code needed
What you can automate
First replies, instantly
BRIKS answers common questions about orders, delivery, returns and products on your website the moment they're asked.
Hand-offs with context
Conversations that need a person become tickets with the whole chat attached — no copy-pasting, no repeating.
Inbox triage
Connect Gmail and BRIKS summarises and sorts customer emails so you see what matters first.
Drafted replies
Replies are drafted for you in your inbox. You review, tweak and send — nothing goes out without you.
Notes and history
Add internal notes to tickets and see every past conversation with a customer in one place.
Fewer repeat questions
See what customers ask most and what BRIKS couldn't answer yet, then fill the gaps once.
Work BRIKS takes off your plate
- Answering “where's my order?” for the hundredth time
- Explaining your returns and delivery policy
- Sorting a busy support inbox every morning
- Writing the first draft of every customer reply
How it works
- 1
Connect
Link Gmail and Shopify, and add your website pages and policies.
- 2
Go live
Add BRIKS to your website with one line; your inbox starts being triaged.
- 3
Review and send
Pick up hand-offs, check drafted replies, and send with one click.
Frequently asked questions
Will BRIKS reply to customers by email on its own?
No. BRIKS drafts replies in Gmail, and they stay drafts until you review and send them.
Can I still talk to customers myself?
Yes. Any conversation can be handed to your team, and every hand-off arrives as a ticket with the full chat so you can take over.
Is customer data kept private?
Personal details are removed before any AI analysis, data is encrypted, and every business's data is kept separate with row-level security.
Do I need technical skills?
No. Connecting Gmail and Shopify takes a couple of clicks, and adding BRIKS to your website is a single line.
Try BRIKS free today.
Chat with your business, get insights from every conversation, and automate customer service — in one place.
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