Customer insights from every conversation.
BRIKS reads every website chat and scores how it ended, how satisfied the customer was and what they asked about. You see what customers want, where they get stuck, and who's unhappy — without reading every chat yourself.
Free to start · Live in minutes · No code needed
What you learn
Outcome of every chat
Resolved by BRIKS, partly answered, handed to your team or unresolved — at a glance.
Satisfaction and sentiment
An estimated satisfaction score and sentiment for every conversation, tracked over time.
What customers ask about
Top topics across all conversations, so you can spot demand for products, delivery questions or recurring issues.
Gaps to close
The questions BRIKS couldn't answer yet — a ready-made list of what to add to your knowledge base.
Unhappy customers, early
Find the least satisfied conversations and follow up before a bad experience turns into a lost customer.
Ask, don't dig
Ask “how did chat do this week?” and get a written summary with the numbers that matter.
Questions it answers for you
- “How did my website chat do this week?”
- “What are customers asking about most?”
- “Which customers were least satisfied?”
- “What questions are still unanswered?”
How it works
- 1
Connect
Add BRIKS to your website — every customer conversation is captured.
- 2
Analyse
Each chat is scored for outcome, satisfaction, sentiment and topic.
- 3
Act
Close knowledge gaps, follow up with unhappy customers, and track trends.
Frequently asked questions
Which conversations does BRIKS analyse?
Your customers' conversations with BRIKS on your website, plus the support emails you connect through Gmail.
How is customer satisfaction measured?
BRIKS estimates satisfaction and sentiment from each conversation itself, so you get a score for every chat — not just the few customers who fill in a survey.
Is personal data used in the analysis?
No. Personal details are removed before any AI analysis.
How much does it cost?
BRIKS is free to start.
Try BRIKS free today.
Chat with your business, get insights from every conversation, and automate customer service — in one place.
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